Privacy Policy

1. Introduction

Digital IMALAG (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our Call Center CRM software, website, and related services (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, you must cease using the Service immediately.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance of the revised policy.

2. Information We Collect

We may collect the following categories of information when you use our Service:

3. How We Use Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service and its features.
• To process and manage call logs, complaints, follow-ups, and customer interactions.
• To authenticate users and maintain account security.
• To communicate with you regarding updates, support, and service-related announcements.
• To generate reports, analytics, and performance metrics for your business operations.
• To detect, prevent, and address technical issues, fraud, and security threats.
• To comply with legal obligations and enforce our Terms & Conditions.

4. Data Storage and Security

We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include:

5. Cookies and Tracking

Our Service uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve functionality.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the Service.

6. Third-Party Services

Our Service may integrate with or link to third-party services, including but not limited to:

• Cloud hosting and database infrastructure providers (e.g., Supabase, AWS).
• Telephony and communication service providers.
• Analytics and monitoring services.
• Payment processing services.
• Email and notification delivery services.

We are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with through our Service.

7. User Responsibilities

As a user of the Service, you are responsible for:

• Maintaining the confidentiality of your account credentials.
• Ensuring that any personal information you enter into the Service is accurate and lawful.
• Obtaining necessary consents from your customers or contacts before processing their data.
• Complying with all applicable data protection and privacy laws in your jurisdiction.
• Not using the Service to collect or process sensitive personal data without appropriate safeguards.
• Promptly notifying us of any security incidents or data breaches affecting your account.

8. Data Backup Responsibilities

You are solely responsible for maintaining regular backups of your data, including customer records, call logs, complaint data, follow-up information, and any other business data stored within the Service.

• Backups should be performed at regular intervals appropriate to your business needs.
• Backup copies must be stored securely in a separate location from the primary data.
• You should periodically test restoration procedures to verify backup integrity.
• Digital IMALAG is not responsible for data loss caused by failure to maintain adequate backups.

9. Data Retention Policy

We retain your personal information and business data for as long as your account is active or as needed to provide the Service to you.

• Active Accounts: Data is retained for the duration of your subscription plus a period of 30 days after termination to allow for data export.
• Deleted Data: Data that you delete from the Service may be permanently removed from our active systems within 30 days.
• Backup Retention: Deleted data may persist in backup systems for up to 90 days before being fully purged.
• Legal Holds: We may retain data longer if required by applicable law, legal process, or governmental request.

Upon termination of your account, you may request export of your data within 30 days. After this period, we may permanently delete all data associated with your account.

10. Copyright and Intellectual Property

The Service, including its source code, design, architecture, documentation, and all associated intellectual property, is the exclusive property of Digital IMALAG and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes. This license does not constitute a sale or transfer of any intellectual property rights.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Digital IMALAG shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service, including but not limited to:

• Loss of data, profits, or business opportunities.
• Service interruption or downtime.
• Unauthorized access to or alteration of your data.
• Damages arising from third-party claims.
• Errors or omissions in the Service or its documentation.

Our total liability for any claims under this Privacy Policy shall not exceed the amount paid by you for the Service during the twelve (12) months preceding the claim.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

You may also contact us to:

• Request access to your personal data.
• Request correction or deletion of your data.
• File a complaint regarding our data handling practices.
• Withdraw consent for data processing where applicable.

13. Effective Date

This Privacy Policy is effective as of June 27, 2026 and supersedes any previous versions.

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you through the Service or by email at least 15 days before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Service after any changes constitutes acceptance of the updated policy.